1. What is the main advantage of PDF software?
2. Why is the PDF file a worldwide document format standard?
3. Which features are included in my standalone PDF application?
4. Why should I buy this software?
5. During payment processing, how do you protect my personal information?
6. After payment processing, how do I access PDF Suite? Is it complicated?
7. Is the download/installation process long?
8. If I have questions after or during the downloading process, what should I do?
1. What is the main advantage of PDF software?
Adobe Systems Inc. has invented an open standard for worldwide electronic document distribution called the Portable Document Format (PDF) which is both secure and reliable. Using the PDF format ensures a fixed-layout format that acts independently of the operating system (Windows, Linux, Macintosh, etc.), software (Microsoft Office, Open Office, Corel Suite…) as well as the hardware configuration of your computer. Moreover, during the conversion process, you will be able to preserve the titles, text and graphic layout of the original source file.
2. Why is the PDF file a worldwide document format standard?
Used for several billion documents since 1993, the PDF file was gradually adopted and recognized by governments and industries as an international standard for electronic information exchange. For example, after a PDF conversion, documents from Microsoft Office, Open Office or Corel products can be accessible by any free PDF Reader program. Moreover, PDFs preserve the informational and graphic integrity of your original files: reports, contracts, workflows, agreements, slideshows, spreadsheets, etc. To summarize, the PDF format was adopted as a global standard for its accessibility, its ease of use and universality in desktop publishing workflow.
3. Which features are included in my standalone PDF application?
After a 5 minute installation (see: Quick installation guide), you will be ready to start: printing, reading, converting, securing, reviewing, exporting and distributing your own PDF documents. All tools are provided to facilitate every PDF action such as our Microsoft Office single click conversion functionality, our Windows double-click creation or our easy-click distribution button to send your PDF files to external recipients.
4. Why should I buy this software?
a) In comparison with Adobe Acrobat Professional (sold at $449.00) or PDF Converter Professional 5.0 from Nuance (sold at $99.99), our PDF software offers you the most comprehensive solution for desktop publishing workflow among the market leaders at a fraction of the price.
b) PDF Suite is the fastest PDF utility from an execution and resource consumption point of view. Our conversion processes only take 5 to 8 seconds and offer low system resource impact on your computer (< 17 Mb).
c) Many users may require help and assistance when moving into the PDF publishing field. To exceed customer expectation with regards to user understanding, we provid free 12/24 hours and 7/7 days support with your purchase by email, live chat or by phone, along with a quick installation guide and a detailed user manual.
5. During payment processing, how do you protect my personal information?
Our secured payment process is designed to maintain consumer trust and business confidence by using industry-leading standards in Personal Data Protection:
a) VeriSign and HackerSafe certifications to guarantee access to the industry's leading SSL certificate solutions.
b) Secure Sockets Layer (SSL) protocol to provide encrypted communications during the transaction between Web sites and the payment gateway.
c) Secure Payment Processing Services using world leading operators to manage transactions through a private and reliable engine.
d) Customers Area Password Protection including seven digit alpha and numeric passwords to fight online fraud.
6. After payment processing, how do I access PDF Suite? Is it complicated?
Once you have completed the purchasing process and your credit card has been approved, you will receive a “Purchase Confirmation E-mail” containing your Personal login information. In this e-mail, you will find:
- A link to directly access the software installer
- Your Username and Password to access the Customer Area located on the Web site where you purchased the product.
Once you are logged in to Customers Area, you will also find all the required information to activate your product:
- Unique ID (e-mail, ID, etc.);
- License Number
You will be able to download the software installerand have the option of either saving it to your personal computer or running it from its original location.
To develop your understanding, feel free to consult our special 3 steps installation guide for additional advice and recommendations that will help you setup the program according to your needs and requirements.
7. Is the download/installation process long?
Our “Multi-socket hosting server platform” and “Multi-threaded delivery support” provide secure and ultra-fast downloading speeds rate.
With typical broadband internet access, the software installer should be downloaded in less than 3 minutes. Additionally, the straightforward software installation should only require 2 minutes without any Operating System reboot.
Overall, the complete process will not exceed 5 minutes.
8. If I have questions after or during the downloading process, what should I do?
For full-service assistance, do not hesitate to get in touch with our Customer Contact Operations. Moreover, our web based Customer Relationship Management (CRM) system, you will be able:
- To submit a support ticket (Helpdesk) and manage replies accordingly
- To use our HTTP chat server in order to obtain a live reply from our Technical Support Team
- To verify your billing history and/or contact our Billing Specialist
- To browse for our international support phone numbers to call our Customer Service Agents.